Care Plans

Who is watching out for your website?

Scenario One

“How do I change the whatsit on my website?”

There’s no one to ask.

You’re no longer in touch with your website designer. (And most likely they’ll charge you for that advice.)

It would be really nice if there was someone you could turn to who could help you with your simplest of website problems.

Ideally, someone who cares about your website and who can be relied on.

Scenario Two

What if the worst happens:

Your website goes down and there’s a strange message instead . All your content has disappeared, including many pictures.

Imagine it.

Your web hosting company might be able to help you, but they might also say “not right at this moment”. What if they’re busy dealing with a train wreck at their end?

In that case, they might ask if you have a backup copy of your website. (And you were relying on them!)

Your website designer could have kept a copy, but you know it’s long out of date.

Where do you turn?. Who can you rely on?

 

Never worry again about any problem with your website

My Care Plans have these issues covered.

You can ask for help and advice. Whatever the question.

And there will be someone watching out for your website.

There will be automated security checks and scans, and a live person monitoring the whole show.

If your website goes down, everything is covered: backups, clean ups, quick restoration. Whatever is needed.

You get best practice security solutions. Ready for the worst, while doing the utmost to prevent it.

Check the table below. Choose a plan that fits your needs.

 



COMPARE CARE PLANS

(See FAQs for more details)

WEBSITE SUPPORT:

Get advice and helpful support when you need it

SECURITY "HARDENING":

Peace of mind with solid protection

ACTIVE SECURITY:

Weekly monitoring and response to irregularities

SOFTWARE UPDATES:

Weekly file and security updates

NIGHTLY BACKUPS:

Fresh standby copies of your website

BROKEN LINK SCANS:

Helps avoid visitor annoyances

PERFORMANCE:

Database cleans help your site run fast and smoothly


WEBSITE REPORTS:

Reassurance that your site is being cared for


ACTIVITY DASHBOARD:

You can follow Care Plan processes


SITE UPTIME CHECKING:

Constant monitoring of your site's online availability


ESSENTIAL CARE

$69

per month

3 months min ($207)

or

$790 per annum

discounted annual payment



Suits small websites seldom changing


15-minutes per month

Quarterly


Quarterly

Quarterly

TOTAL CARE

$89

per month

3 months min ($267)

or

$990 per annum

discounted annual payment



SUITS enterprise grade websites


15-minutes per month

Quarterly


Quarterly

Quarterly

Premium CARE

$190

per month

12 months min


$2280 per annum



SUITS busy & frequently changed sites

20 x 30-minute sessions per month including site or content upgrades

Monthly


Monthly

Monthly

 

 

FAQs – Frequently Asked Questions

Why do you need to check my site before you accept my application?

The Care Plans require automated site checking and monitoring to run within your website, to create log files and forward reports. I want to be sure of 100% compatibility before I sign you up.

Will the security software slow my website down?

The processes run at the server level and the server resources are negligible, so there should not be any difference.

Are there any limits on the site changes in the Premium Care plan?

Yes, it’s 20 per month, and a change is defined as something that takes 30 minutes or less. Examples include replacing a background image, most adjustments to page layouts, and settings changes for site features.

How do I request website support?

You will be given specific information when you sign up and details will be on your site’s dashboard.

How do I order Premium Care site feature changes?

Similar to normal support but you will be given a priority email address.

Do you cover upgrades for my premium plugins and services?

The Essentials and Total Plans cover upgrades if your premium plugin can be updated from your site’s administration panel. Otherwise, updates or API code configurations are an extra cost item. With Premium Care these actions can be included.

Where can I find the Plan contract details?

You can link to the Care Plan Terms and Conditions.